Skip to content

FAQ

  • Who is Mind Journey?
    We are a Singapore registered business located at Raffles Place providing safe and private counselling services.
  • How much do you charge per session?
    Depending on the type of service, our fees start from S$120 per session. A standard session will take about 45 minutes to 1 hour, unless otherwise stated.
  • How soon can I get an appointment?
    We are able to offer appointments within 24 to 48 hours. During low seasons or off peak hours, you may be able to get same day appointments.
  • Can I make arrangements to meet my counsellor in my home?
    We currently do not provide in house counselling. However, if meeting us in our office is not convenient, you may opt for other service options like video chat or voice calls. However, it is more effective to meet with your counsellor in person so that your counsellor is able to assess your needs more thoroughly in a safe and neutral settings. Also, as much as we love technology, the quality of internet connection is beyond our control.
  • I booked for a video session with my counsellor.  Can I change my mind and meet in the office?
    Yes,  you can even make same day changes to your session type. However, for our planning purpose and to avoid any delay in commencing your session, kindly notify us at least 2 hours prior to your appointment time. Additional fees may apply according to the type of service required.
  • I want to protect my privacy. Can I remain anonymous?
    When you make an inquiry with us or on behalf of your loved ones, you can choose to leave out any personal information. However, safety of our clients is important to us and you will be required to provide your personal particulars, including an emergency contact once you engage our services.
  • Can I pay after the session?
    To ensure no appointments slots are wasted due to no-shows or last minute cancellations (less than 3 hours from appointment slot), we require all clients to make prepayments.
  • I am a work permit holder working in Singapore. Can I still engage your service?
    Yes, our counselling services are open to everyone regardless of nationality and residential status.
  • Do you have offices overseas?
    Our office is in Singapore but our services are open to our international clients (excluding USA & Canada) via our Telehealth services.

Other questions or keen to make an appointment? Email us at enquiries@mindjourneycounselling.com or call +65 6610 9833 for further inquiries.

Call Us